Help Desk Analyst I - IS - Second Shift

(Job Id W334085)
Posted on 3/9/2010
Location:

Dallas, TX


Job Type:

Full Time


Salary: Not specified
Please apply as directed in job description. |
Job Description
Description

Under general supervision, provides customer service support, via the telephone, to solve computer software questions and problems. Diagnose, troubleshoot, and evaluate Tier I calls appropriately. Identify complex problems and know when to escalate to the next appropriate Tier. This position is 100% telephone support.

Receives all incoming calls and resolves routine problems, including computer software troubleshooting, MS Office, network printers, Outlook, and password access. Logs all problem calls that need additional assistance and forwards them to the appropriate department. Keeps customer informed of progress of problem resolution. Responds to customer questions and problems in a timely and appropriate manner. Compiles monthly statistical reports.
Qualifications

Work requires 2 - 3 years related technical and customer service experience. Strong analytical abilities required to interact with customers to evaluate work and provide technical assistance. Good interpersonal skills required to interact with customers and clients and provide technical assistance to resolve problems. Good organizational skills required to communicate effectively.

Job  :  User Support
Primary Location  :  Texas-DALLAS

Click Here To Apply